$
₹
£
Last updated: 6 August 2026
We want your order to arrive as expected. Please read the conditions below before requesting a return or refund.
Return window
Contact us within 14 days of recorded delivery. Unless the item arrived damaged, defective or incorrect, it must be unused, unworn, unwashed, in its original condition and returned with all included parts and packaging.
Items that cannot be returned
For hygiene and safety reasons, opened or used personal-care items, sleep masks, socks, grooming products and similar sealed goods may not be returnable unless they are faulty. Customized items, gift cards, clearance items and products damaged through misuse are also excluded where permitted by law. Your mandatory consumer rights are not affected.
Starting a return
Email hello@mytencart.com with your order number, the item, the reason for return and clear photographs if it is damaged or incorrect. Wait for return instructions before sending anything. Unapproved returns may be refused.
Return shipping
Customers normally pay return shipping for change-of-mind returns. If we confirm that an item was damaged, defective or incorrectly supplied, we will provide an appropriate remedy and reasonable return instructions. Original shipping, import duties and customs fees are normally non-refundable unless required by law.
Refunds
We inspect returned items after receipt. Approved refunds are sent to the original payment method or another agreed method. Allow 5–10 business days after approval for processing by banks or payment providers.
Cancellations
Ask to cancel as soon as possible. If the order has not been dispatched, we will try to stop it. Once dispatched, the normal return conditions apply.
Contact
MyTenCart, New Delhi, Delhi, India · hello@mytencart.com