Last updated: 6 August 2026
MyTenCart is based in New Delhi, India and ships worldwide to destinations supported by our delivery partners.
Order confirmation and payment
When you place an order, no payment is taken on the website. We review the order and email the available payment options and instructions. Processing begins after payment is confirmed.
Processing time
Orders are normally prepared within 2–4 business days after payment confirmation. Weekends, public holidays, address checks, large orders or high-demand periods may add time. We will contact you if an item becomes unavailable or a material delay occurs.
Estimated delivery
- India: commonly 3–8 business days after dispatch.
- International: commonly 7–21 business days after dispatch.
These are estimates, not guarantees. Customs, weather, local postal conditions and remote-area delivery can extend the timeline.
Shipping cost and tracking
Available shipping methods and costs are confirmed before payment. When tracking is available, we send it by email after dispatch. Tracking updates may take 24–48 hours to appear.
Customs and import charges
International customers are responsible for customs duties, import taxes, brokerage fees or local charges unless we state otherwise in writing. We cannot mark a shipment with an inaccurate value or as a gift.
Address problems and delivery issues
Please check your name, address, postcode and telephone number before ordering. Contact us promptly if something is wrong. Additional shipping costs caused by an incomplete or incorrect address may be charged to the customer. If tracking shows a parcel as delivered but you cannot find it, check with household members, neighbors and the local carrier, then contact us.
Contact
For shipping questions, email hello@mytencart.com with your order number.